Love the store! I love going shopping here! There are a great variety of beauty products to choose from. There is a beautiful selection of them. Customer service is also pretty good, but could use a little work. Also salon ladies, women don't always come here for wedding makeup/hair. They come for other occasions as well. Please keep that in mind. However, the women who did my makeup/hair for my high school graduation did a wonderful job! It definitely made some heads turn! When I do ask for help though, the women working do a great job of making beauty recommendations for the look I want and for my skin tone. Also during the check out, phrases such as "Have you found everything okay?" and saying a "Thank you" or "Have a nice day" would be greatly appreciated. Thank you though for making the store enjoyable and a nice shopping experience for young women like me.
Sarah in the beauty salon is great! They also have a back room for ladies that need more privacy during their salon experience :)
I'm a fan of both the store and the salon of this Ulta location. Maybe it's just because I went from a small town to a more populated area, but I feel this Ulta has way more products than what I could find in store back home. Especially for Korean skin care! The staff is polite and friendly, I prefer to be left alone when shopping for the most part but when I do seek out employee advice I've found it solid. I just tried the salon portion today and really enjoyed the results, Gemina (really hope I got that right, I'm awful with names!) did a great job cutting and styling my hair and I felt the price was fair. Overall a great Ulta location!
Also!! Not realizing the time, I heard an associate say "2 minutes " . I looked at my watch and realized I was locked in the store
Beautiful morrisville store, but poor customer service. I was looking through a box of dry shampoo and heard someone say "can I help you?" I said no, I just looking" she sharply pointed out the shelf where these were stocked. The display on the box I was going through had "50" percent off! BOGO!! I asked what does this mean?? Buy one get one!! Does everyone in the world but ME what's this means?? Minutes later to discover, THIS is the MANAGER! Wow!!
I went to the Salon the other day to get my hair dyed. I was looking forward to getting a fun color in my hair for the first time, and I was able to show Cassie (the hairdresser) a picture of exactly what I wanted. Cassie was super friendly and nice, and we were able to have a nice conversation while she was lightening my hair. However, the real troubles began when she got another customer. I was waiting with my hair in the sink for an extremely long time and she had to ask some of the other hairdressers to take over in terms of washing. Finally, Cassie was able to come back to me and hurriedly blow dried my hair as she was late in picking her boyfriend up. I don't mind that at all, and I totally understand, but when I looked in the mirror I was horrified! My hair is naturally black and I wanted a purple balayage with extreme saturation at the tips. The second half of my hair just looked lighter brown! I was disappointed that I had to spend $180 on something that wasn't even noticeable! I understand that my hair is extremely dark and that is why it might not have shown up, but she could have at least told me that when I showed her the picture BEFORE I blew my money. The only reason why I gave the two stars is because of how friendly Cassie was and how the other employees were extremely helpful when I was browsing other products. I don't think I've ever been so disappointed with a hair service.
Ulta Beauty is a US Hair Care Studio based in Morrisville, North Carolina. Ulta Beauty is located at 2116 Village Market Pl, Morrisville, NC 27560, USA.
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